Log into MY ACCOUNT to view the status of your order Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped.
If you don’t know what your tracking number is or if you're having difficulty tracking your package, feel free to contact our customer service department for assistance.
I can't track my order with the tracking number, What can I do?
If you can't track your order using the tracking number provided:
1. Please contact the supplier to confirm whether they have provided you with the correct tracking number. Please also check if they have changed the shipping information. You can contact the supplier using our instant messenger tool, chat with us or click contact us to send us messages.
2. Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.
Why was my item/order cancelled?
Item(s) becomes unavailable after your order was placed. Difficulty in processing your payment information. Inability to ship to the address provided. If you have questions or would like to place a new order please contact us
How can I cancel my order?
If you decide to cancel your order you can contact our customer service department and they will assist you with the cancellation process.
How do I place an order?
Step 1. Search or find the product you like according to the category page;
Step 2. Select the product specifications and click on "Buy With Paypal" or "More Payment Options";
Step 3. Fill in the address information and choose a payment method.
Step 4. Go to the payment platform to complete the payment.